Money Back Guarantee

We guarantee that we will refund our customers the full payments the customers paid to us for the instruments made for them minus shipping and case costs within 7 days testing period immediately start after the customers receive the instruments send to them, if the instruments are not:

1, The grade or model or varnish or size or any specs the customers ordered; or
2, Meet general requirments as for the solo grade instruments; or
3, Meet the customers special requirments; or
4, The superb sound quality that our hand made instruments should have; or
5, The top quality materials that our hand made instruments should be used.

Anything else do you think we should add to the above, please let us know.

However, the customers should know that:

1, We make instruments, they are the superb quality for soloist/professional musicans, but they are not comparable with really top antique instruments in sound quality and woods quality and varnish looks (really top means here that the antique instruments are superb sound, it doesn't mean a normal antique instrument which is normal quality that we don't even look at them and never compare them with ours), also they are not suitable for any special tastes without telling us what the special tastes are before Lu Qing starts to make the instruments.

2, They are all custom made instruments one by one, they are all made for every specified customers, the business of ours is different from musical instruments store which can provide their customers to trying every instrument they have, our customers should not expect that our 7 days testing policy means that the customers can test the instruments against any requirments that we were not even told before Lu Qing starts to make them, our customers should test the instruments against the requirments that we agreed to meet.

If you have any question before you send me an order, then please ask us.