New added on April 15 2017: White and Kits
As more and more luthiers from all over the world ask us to make them white or kits, so we would like to add this page for details, click in
New added on April 15 2017: 3/4 Double Bass
EMS delivery is an issue, so we have to use other shipping companies, click in

Terms and Conditions

The Terms and Conditions were not written by a lawyer or solicitor, they were wriiten by me after 20 years selling my instruments via the internet. I use my experience and information gathered from my customers made the "Terms and Conditions" which are used to protect my cusomters and my business.

The successful internet trading is based on at least one condition that is the trust each other.

The issues are how I make my customers trust me and how I trust my customers. They are very difficult issues because my customers would like to know the sound and quality before they order one from me, and I don't want my hard work is for nothing. Therefore, I made the terms below, that can be used by my customers and me for a better and fair trading. I hope everyone who is interested in my instruments to read the terms below before they send me an order:

1, I make superb quality solo grade instruments for my cusomters who ordered them from me, the instruments are for soloist or professional players, the instruments are purely hand made one by one by me from the beginning to the end. I use top quality woods and materials. I test the woods before I start use them to see if the woods will give superb sound quality. I use my more than 30 years experience making the instruments for my customers. My experience and my instruments and me are checkable, trackable, and I can provide my new customers with references from my previous customers and contact details if my new customers wish to check or track the instruments and quality on request if the previous customers agree or allow me to pass their contact details to the new customers;
2, My solo grade instruments must meet all the requirments that my customers and me agreed to meet;
3, I offer our customers for 7 days testing period policy, full payments minus shipping and case costs are refundable within the 7 days if the instruments are not meet the requirments, please read more for details from Money Back Guarantee;
4, There is 20% deposit apply before I start to make the instruments;
5, Cancellation of an order should be made before I start to make the instrument, then full deposit minus transaction fee is refundable, but it is not refundable if the cancellation is made after I start to make the instruments;
6, It is my responsibility to tell my customers what I can make and what I can't, also I suggest my customers to gather relevant information about the instruments they are going to order from me, because both parties need to agree each other about the specs of the instruments I am going to make for the customers;
7, It is the customers responsibility to make balance payments before I ship the package to them;
8, It is my responsibility to ensure that my customers receive the package safely, to ensure the instruments, bows, and cases at the same conditions as they were made.

Anything else do you think I should add on to the above, please let me know.

If you have any question before you send me an order, then please ask me.

 

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